Can I make a VoIP call through my laptop

Written by Head Office

Yes you can use what we call a VoIP Softphone to make the call.

Please contact your local IT Specialist for a copy of the software

Can I move my current telephone number to Saco Technology VoIP?

Written by Head Office
Local number portability is now available.

Can we have a temp greeting for public holidays?

Written by Head Office

Yes if you have a business VoIP service with us it is possible to setup a temp greeting so on public holidays when you business is closed you can have a different voice mail message played to customers.

Contact your account manager for the details regarding this.

If your temp greeting have already been setup then simply forward your VoIP business phone to the Temp Greeting Number which was provided for you.

Do I get charged for incoming calls?

Written by Head Office
No

How do I check my voice mail?

Written by Head Office

To check your voicemail you simply need to dail *98 or *97 followed by your voicemail account number (Which is your SIP/VoIP account number) and then your password.

If you are calling from another phone which is not your VoIP phone for example a landline or mobile number you can dial 07 3123 5509 and then enter your voicemail account number followed by your password to hear your voicemail messages.

How do I enable call forwarding on my VoIP phone?

Written by Head Office

To setup call forwarding please dial the following numbers below:

Call Forward All Activate *72
Call Forward All Deactivate *73
Call Forward All Prompting Deactivate *74
Call Forward Busy Activate *90
Call Forward Busy Deactivate *91
Call Forward Busy Prompting Deactivate *92
Call Forward No Answer/Unavailable Activate *52
Call Forward No Answer/Unavailable Deactivate *53

Call Waiting - Activate *70
Call Waiting - Deactivate *71

How do I setup dial plans?

Written by Head Office

We recomemend only advanced users attempt to configure dial plans. Below you will find a guide to help build your very own dial plan;

() The entire dial plan must be surrounded by an open and close bracket.
| Each dial plan is separated from the next by the pipe |, but the first and last part of the dial plan only have an opening and closing bracket respectively.
0-9 Treated as normal digits
x Treated as any normal digit 0-9 on phone
* Treated as normal * character on phone
# Treated as normal # character on phone
. Repetition eg x. means any numeric digit (x) repeated 0 or more times.
<:> Substitution, eg <02:612> means replace 02 with 612
S0 Dial Immediately (capital S zero) For example: 000S0
! Barring a number, place this at the end of the number to prevent it being dialled.
, Provides a dial tone (ie outside line) eg 9,03xxxxxxxx means dial 9 then you will get an outside dial tone so you can dial the number 03xxxxxxxx.
[] Limiting choices, eg [24] means either 2 or 4, [2-5] means 2,3,4 and 5, [24-68] means 2,4,5,6,8

Simple dial plans
(<*1:0733333333>)
Description: This plan demonstrates replacement. If you dial a * followed by a 1 then the number 0733333333 would be dialed.

(<:07>[2-9]xxxxxxx)
Description: This plan prepends the 07 area code onto a local number. The reason you use [2-9] as the first digit is to exclude other interstate number ie 0[2345689] and also to exlude 1800, 1300, 13 etc

(1900xxxxxx!)
Description: This plan demonstrates number barring. If you enter a 1900 followed by 6 more digits (0-9) you call will not be placed.

An example of a popular dial plan which we use is below: (*xx.|000S0<:@gw0>|121S0|151S0|181S0|[2-9]xxxxxxxS0|0[23478]xxxxxxxxS0|0011xxx.|1800xxxxxxS0<:@gw0>|<*9:>xx.<:@gw0>|101S0 <:@gw0>|*10#S0<:@gw0>|1300xxxxxxS0 |13[1-9]xxxS0|<#0,:>xxx.<:@gw0>|xxx.)

How much bandwidth does VoIP need?

Written by Head Office
A single VoIP call consumes approximately 33kb/s of internet bandwidth. You must also remember if you are sharing your internet connection with VoIP and everyday internet usage you will need to allow extra bandwidth to allow for the extra usage.

How to forward incoming calls when not available?

Written by Head Office
If you are worried about missing a call on your VoIP number/phone you can simply forward calls to other numbers when you’re out of the office or not home.

To do this simply dial the appropriate number below:

Call Forward No Answer/Unavailable Activate *52
Call Forward No Answer/Unavailable Deactivate *53
Call Forward All Activate *72
Call Forward All Deactivate *73
Call Forward All Prompting Deactivate *74
Call Forward Busy Activate *90
Call Forward Busy Deactivate *91
Call Forward Busy Prompting Deactivate *92

You will then be prompted to enter your extension which is your SIP number (The number you use to login during setup of your VoIP phone)

And then simply follow the prompts to enter your number.

What codecs are supported?

Written by Head Office

We support a wide range of codes including the following;
G729
G711a
C711u

What is the Saco Technology VoIP server address?

Written by Head Office

did.sacotech.com.au

What kind of equipment do I need for VoIP to work?

Written by Head Office
There are two main requirements before you can begin using VoIP. Firstly you will need a high speed internet connection (ADSL, Cable or wireless) then you will need a compatible VoIP phone. You have the chose of either using a VoIP phone, VoIP soft phone or a VoIP ATA which converts your normal phone into a VoIP phone. We recommend contacting your local representative who will recommend what will be best for your requirements.

What numbers do I dial to make calls?

Written by Head Office
Depending on the type of call you are making it will determine what you need to do when making a call. Below you will find the instructions for each type of call:

Local and STD:

To dial local or STD number you must enter the area code followed by the number. For example if your calling your next door neighbor or a friend in another state you must enter the area code (Example 07 for QLD) followed by the normal number.

Mobiles:

To call mobiles you simply need to dial the mobile number you are calling.

International:

When making international calls you don’t need to include 0011 so you need to simply dial in the following format; country code + phone number.

Emergency (000):

You can now dial 000 from our VoIP service.

Other Call types (1800, 1300 & 13):
There are 2 ways to dial other call types. If caller ID isn’t active then you need to dial your states area code followed by the number (Example 07 13) but if caller ID is active then simple dial the normal number.

What VoIP test numbers are available?

Written by Head Office

*99 - Voicemail
0990009002 - Echo Tester
0990009003 - Music
0990009005 - Date/Time

When calling International Numbers it asks me to enter a password?

Written by Head Office
All you simply need to do is enter 0011 as the password and then press the # key.